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Frequently Asked Questions

Frequently Asked Questions


How do I make a purchase?

Do I need to set up an account to place an order?

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Order & Payment

Can I track my order?

How will I know you received my order & when will payment be deducted?

Shipping & Returns

What shipping rates does J.J. Threads charge?

Which countries does J.J. Threads ship to?

When will my order be processed?

Does J.J. Threads ship to multiple addresses?

Does J.J. Threads ship to post office boxes or freight forwarding addresses?

Can I change my shipping address after my order has been dispatched?

Can I add items to an existing order?

What packaging will my order be shipped?

What is your return policy?

How long does it take to process my return?

I was shipped the wrong size/fabric/color. What do I do?

Privacy Policy

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What are cookies? Should I be worried about them?